One-Fifth of Americans Unsatisfied with Claims Customer Service, Accenture and SAP Survey Finds

Majority of Consumers Want Ability to Check Status of their Claims Online. ORLANDO, Fla. - May 23, 2005 - One-fifth (20 percent) of Americans who have filed property or casualty claims during the past three years are not satisfied with the way their insurance companies handle their claims, according to results of a survey released today by Accenture (NYSE: ACN) and SAP (NYSE: SAP). In addition, two-thirds (67 percent) of respondents said they think it is important for their insurance companies to provide the ability to check the status of claims online. more...

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Originally Posted on 7/1/2005 7:13:22 PMContent source: http://www.sap.com/company/press/press.epx?PressID=4658